Cappadocia Kaphera Travel Agency · TÜRSAB No: 18577

Cancellation & Refund Policy

Cancellation & Refund Policy Last Updated: August 2026 At Discovery Cappadocia, operated by Cappadocia Kaphera Travel Agency (TÜRSAB No: 18577), we understand that travel plans can change. Our aim is to provide clear, fair, and transparent cancellation and refund conditions while taking into account the operational requirements of each experience. The cancellation conditions applicable to your reservation may vary depending on the activity, service provider, date, and rate selected at the time of booking. Where a specific product displays different cancellation conditions during checkout, the conditions shown and accepted at the time of booking will apply to that reservation. 1. General Cancellation Policy Unless different cancellation terms are clearly stated on the product page or booking confirmation: Cancellations made within the applicable free-cancellation period are eligible for a refund of the amount covered by that cancellation policy. Cancellations made after the free-cancellation deadline may be partially refundable or non-refundable depending on the experience and supplier conditions. No-shows are generally non-refundable. Requests to change the date or time of a reservation are subject to availability and operational approval. Any special, promotional, discounted, private, or non-refundable rate may be subject to separate cancellation conditions. The exact cancellation deadline applicable to your booking will be displayed during the booking process whenever applicable. 2. Hot Air Balloon Flights Hot air balloon operations are highly dependent on weather and aviation safety conditions. Flights may be cancelled due to unsuitable weather conditions, wind speed, visibility, precipitation, or decisions made by the relevant aviation authorities and/or licensed balloon operator. If Your Balloon Flight Is Cancelled Due to Weather If the balloon operator or relevant aviation authority cancels the flight for safety reasons, guests will normally be offered one of the following options, subject to availability and the conditions of the original reservation: Reschedule the flight to the next available date, or Request a refund for the cancelled balloon flight in accordance with the applicable booking conditions. A weather-related cancellation made by the operator is different from a cancellation requested voluntarily by the guest. Important Discovery Cappadocia does not control weather conditions or aviation authority decisions and cannot guarantee that any scheduled balloon flight will operate. Safety decisions made by licensed balloon operators and aviation authorities are final. We strongly recommend booking your balloon flight for the first available morning of your stay in Cappadocia. This may provide additional opportunities to reschedule if your original flight is cancelled due to weather. 3. Guest-Initiated Balloon Cancellations If a guest voluntarily cancels a confirmed balloon reservation, the cancellation conditions displayed at the time of booking will apply. Last-minute cancellations and no-shows may be non-refundable because balloon capacity is limited and seats are reserved specifically for confirmed passengers. Failure to be ready at the confirmed pickup time may be treated as a no-show. 4. Daily Cappadocia Tours For guided experiences such as Red Tour, Green Tour, private sightseeing tours, and similar activities, cancellation conditions are specified during the booking process. Changes requested by guests, including date changes, are subject to availability. If an experience cannot operate due to circumstances under the operator's control, guests may be offered an alternative date, comparable experience, or refund depending on the circumstances. 5. ATV, Horse Riding, Jeep Safari & Outdoor Activities Outdoor and adventure activities may be affected by weather, road conditions, safety considerations, or operational circumstances. Routes, stops, duration, and starting times may occasionally be adjusted when reasonably necessary for safety or operational reasons. If an activity must be completely cancelled by the operator and no suitable alternative can be provided, the applicable amount for the cancelled service will be refunded according to the reservation conditions. Guest cancellations remain subject to the cancellation terms selected at the time of booking. 6. Turkish Bath, Spa & Wellness Experiences Spa appointments and Turkish bath experiences reserve a specific time slot and operational capacity. Guests should arrive or be ready for pickup at the confirmed time. Late arrivals may result in a shorter treatment duration where the spa cannot extend the reservation without affecting subsequent appointments. No-shows and late cancellations may be non-refundable according to the booking conditions. 7. Airport & Private Transfers Guests are responsible for providing accurate flight, hotel, pickup, and contact information. If your flight schedule changes, please contact us as soon as possible so that we can attempt to update your transfer arrangements. Changes remain subject to vehicle and driver availability. A guest who does not appear at the agreed pickup location and cannot be contacted may be considered a no-show. 8. Private & Customized Experiences Private tours, private balloon arrangements, customized itineraries, special events, marriage proposals, professional photography arrangements, and other tailor-made services may require advance payments to third-party suppliers. For this reason, these services may have stricter or separate cancellation conditions. Any special cancellation conditions will be communicated before the reservation is finalized where applicable. 9. No-Shows & Late Arrivals A reservation may be considered a no-show when the guest: Does not arrive at the agreed meeting point, Is not ready at the confirmed hotel pickup time, Provides incorrect hotel or contact information that prevents pickup, Arrives too late to participate in the experience, or Cannot be contacted using the contact details provided with the reservation. No-shows are generally not eligible for refunds. Guests are responsible for checking their booking confirmation and ensuring that the provided contact information is accurate and accessible. 10. Changes Made by the Operator For operational or safety reasons, an operator may occasionally need to modify: Starting time, Pickup time, Route, Vehicle, Stops, Duration, Meeting point, or Other operational elements of an experience. Minor operational changes that do not materially affect the core experience will generally not constitute grounds for a full refund. If a significant change materially affects the booked service, we will make reasonable efforts to offer an appropriate alternative. 11. Refund Processing Once a refund has been approved, it will be returned through the original payment method whenever possible. Although we may process an approved refund promptly, the time required for the amount to appear in your account depends on your bank, card issuer, payment provider, and international payment processing times. Banking and payment processing delays are outside the direct control of Discovery Cappadocia. Currency conversion differences, exchange-rate fluctuations, and fees charged independently by banks or card issuers may also affect the final amount received. 12. Partial Payments & Deposits Some reservations may allow guests to secure their booking with an advance payment or deposit and pay the remaining balance later. Cancellation of a reservation does not automatically mean that every deposit is refundable. The refundability of an advance payment depends on the cancellation conditions associated with the specific reservation and any commitments already made to the relevant service provider. The remaining balance must be paid according to the payment conditions stated in the booking confirmation. 13. Third-Party Service Providers Some experiences available through Discovery Cappadocia may be operated by licensed third-party providers, including hot air balloon companies, transportation providers, activity operators, restaurants, spas, and other tourism service providers. In such cases, certain operational decisions and cancellation conditions may depend on the relevant provider. Discovery Cappadocia will assist guests with communication and reservation management whenever reasonably possible. 14. Force Majeure & Circumstances Beyond Reasonable Control Services may be affected by circumstances beyond reasonable control, including but not limited to: Severe weather, Natural disasters, Government restrictions, Aviation authority decisions, Road closures, Security-related restrictions, Strikes, Emergencies, Extraordinary transportation disruptions, or Other events that could not reasonably have been prevented. In such circumstances, we will make reasonable efforts to offer rescheduling, an alternative service, or another appropriate solution depending on the nature of the reservation and supplier conditions. 15. How to Request a Cancellation To request a cancellation or booking modification, please contact Discovery Cappadocia using the contact information provided on our website or booking confirmation. Please include: Full name of the lead traveler, Booking or reservation number, Experience name, Activity date, and Requested cancellation or change. Your cancellation is not considered completed until the request has been received and, where applicable, confirmed. 16. Bookings Made Through Third-Party Platforms If your experience was booked through a third-party marketplace or travel platform, the cancellation and refund policy associated with that platform and reservation may apply. Guests should submit cancellation requests through the same platform used to make the reservation unless instructed otherwise. 17. Contact Us If you have any questions regarding cancellation, refunds, weather-related balloon cancellations, or changes to your reservation, our team will be happy to assist you. Discovery Cappadocia Operated by Cappadocia Kaphera Travel Agency TÜRSAB License No: 18577 Phone & WhatsApp: +90 540 101 50 50 Website: www.discoverycappadocia.com Our team is available to help you understand the conditions applicable to your specific reservation before you book.

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